Refund and Returns Policy

    We want you to have a smooth and satisfying shopping experience with Vastrya. If you are not fully satisfied with your purchase, you may request a return within 7 days of delivery, subject to the conditions below.

    1. Eligibility for Returns

    • Returns are accepted within 7 days from the date of delivery.
    • The product must be returned in the same condition as delivered – unused, unwashed, unaltered, and with all original tags, packaging, and accessories intact.
    • Returns will not be accepted if the product is found used, damaged, altered, or returned in poor condition.

    2. Return Shipping Fee

    • If the product is in good condition (no defects or damage), a return shipping fee of ₹105 will be deducted from your refund amount.
    • If the product is defective or damaged, the return will be free of cost, provided:
      • You record a full unboxing video clearly showing the defect.
      • You upload proper images and submit a return request through Vastrya Platform → My Account → Orders → Return

    3. Return Pick-Up Attempts

    • Reverse pick-up will be attempted twice.
    • If the courier partner is unable to collect the product in both attempts, you will be required to self-ship the item to our company address.
    • Reverse pick-up availability depends on serviceability of your PIN code.

    4. Care of Products While in Customer’s Possession

    • Products must be handled with utmost care.
    • All items must be returned with original tags, packaging, documentation, and any included accessories.
    • Items showing signs of use, wear, or damage will not be eligible for return or refund.

    5. Refund Method

    • Once your returned product is received and inspected, you will be notified via email regarding the refund status.
    • Eligible refunds will be issued as Vastrya Wallet Credit, equal to the amount paid for the product, which is located in your wallet on the My Account page.
    • Wallet credit can be used anytime for future purchases on the Vastrya store.

    6. Refund Processing Time

    • After inspection of the returned product, we aim to process approved refunds within 30 working days from the date you receive the refund eligibility email.

    7. Need Help?

    If you experience any issues or need assistance, please contact us at:
    📧 support@vastrya.in
    Our team will be happy to help you.